Privacy Policy
At True Skin Aesthetics, we understand the importance of your privacy and we are committed to protecting it. This privacy policy outlines how we collect, use, and protect your personal information when you visit our medical spa or use our services.
Information We Collect: We may collect personal information such as your name, email address, phone number, and medical history when you schedule an appointment or receive a service from us. We may also collect information about your visit to our website, including your IP address, browser type, and referring URL.
Use of Your Information: We may use your personal information to provide you with the services you have requested, such as scheduling appointments, contacting you about your appointment, and providing follow-up care. We may also use your information to send you marketing materials or to improve our services.
Protection of Your Information: We take reasonable steps to protect your personal information from unauthorized access or disclosure. We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations.
Sharing of Your Information: We may share your personal information with third-party service providers who assist us in providing our services. We may also share your information with government agencies or law enforcement as required by law or in response to a subpoena.
Updating Your Information: You have the right to update your personal information by contacting us at [contact information]. If you wish to opt-out of receiving marketing materials from us, you may do so by following the instructions included in our communications.
Changes to This Policy: We may update this privacy policy from time to time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or concerns about our privacy policy, please contact us at (832) 615-0513.
Appointments
Services are available by appointment only. A Non-refundable $100 deposit is required in order to secure a time on our schedule for treatment, unless the treatment is part of a prepaid package. Appointment deposits can be applied as a credit toward your service OR kept on file for future appointment bookings. Please fill out all client intake paperwork, consent forms and use the bathrooms prior to the arrival of your appointment. Extra time will not be added to your appointment for filling out paperwork, traffic encounters, bathroom use etc. In the event you are running late to your appointment please let us know as soon as possible. We will always do our best to accommodate you without disrupting other client appointments that follow after yours. In some cases, if you are running so far behind it would not allow for the full treatment to be performed or would run into another clients appointment we may need to reschedule your appointment. In the event of a No Show, appointment cancellation of less than 24 hours or if the appointment required a reschedule due to tardiness the deposit OR prepaid treatment credit will be forfeited. In order to schedule another appointment another non-refundable $100 deposit will be required at time of booking. Appointments are available on first come first serve basis. We have a wide variety of appointment times available and can book up to several weeks in advance. Some days and times are more popular than others. We do our best to accommodate your appointment requests for a particular time and day. However, if you have a specific time and day you require for your appointment we recommend reserving it with as much advance notice as possible. We ask for your cooperation during the booking process to allow us to serve you in the best way possible.
Cancellation policy
True Skin Aesthetics has a 24-hour cancellation policy. Should you need to cancel or reschedule an appointment please give us 24 hours or more notice so we can make the time available to other clients. Failure to show up for your scheduled appointment will result in forfeiture of your deposit or prepaid service credit. If you are more than ten (10) minutes late to your appointment you will be considered a No Show and may be subject to being rescheduled in addition to forfeiture of your deposit or prepaid service credit. A one-time verbal reminder of our cancellation policy’s will be given to clients on their first infraction. Verbal reminder will be notated in clients chart for future reference. We will always try to be as accommodating as possible in emergency situations and appreciate your cooperation with our cancellation policy allowing us to serve you and our other clients.
return policy
Pricing for services/products is subject to change. If you are not completely satisfied with your skincare product purchase, simply return or exchange the unopened item(s) in its original packaging within ten (10) days. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. Prepayments for services are refundable within ten (10) days of purchase. If for some reason you are not able to use an un-rendered pre-paid service, you may do a one-time exchange of the unused portion toward another service or product purchase. Services received cannot be refunded.
Treatment expiration
All service packages and pre-paid treatments (with the exception of Laser Hair Removal) must be used within twelve (12) months date of purchase or they will expire. Laser Hair Removal treatments must be used within 24 months of purchase or credits will expire.
Photography
It is our standard procedure to take photographs or video of the treatment area(s) prior to any treatment (excluding Laser Hair Removal). We use these photographs within our center to measure progress and such other business uses. All photographs taken become the property of True Skin Aesthetics. These photos may be used for advertising, marketing, social media, educational purposes, etc. Photos will only be used in the manner approved by client via the Photo Release Consent Form.
treatment outcomes
True Skin Aesthetics is committed to serving you in the best way possible. We will be honest and transparent in all our dealings with you. Aesthetics is not an exact science and how you will respond to a given treatment will vary from person to person. It is virtually impossible to predict exact results and therefore payments made for services are for treatments to be performed- not a guarantee for a specific result. During your consultation we make sure realistic expectations are set for the recommended treatment plan. Thusly giving you the knowledge to make an informed decision whether or not to move forward with treatment. However, we always strive to achieve the absolute best outcomes possible for our clients. Thank you for choosing us as your aesthetic provider and allowing us to serve you! We value your business!
Rights reserved
True Skin Aesthetics will try to communicate policy changes with you in advance whenever possible. However, we do reserve the right to make changes to our policies without notice.
HIPAA Information and Consent
The Health Insurance Portability and Accountability Act (HIPAA) provides safeguards to protect your privacy. Implementation of HIPAA requirements officially began on April 14 2003. Many of the polices have been our practice for years. This form is a “friendly” version. A more complete text is posted in the office.
What this is all about: Specifically, there are rules and restrictions on who may see or be notified of you Protected Health Information (PHI). These restrictions do not include normal interchange of information necessary to provide you with office services. HIPAA provides certain rights and protections to you as the patient. We balance these needs with our goal of providing you with quality professional service and care. Additional information is available from the U.S. Department of Health and Human Services. www.hhs.gov
We have adopted the following policies:
1. Patient information will be kept confidential except as is necessary to provide services or to ensure that all administrative matters related to you care are handled appropriately. This specifically includes sharing of information with other healthcare providers laboratories health insurance payers as is necessary and appropriate for your care. Patient files may be stored in open file racks and will not contain any coding which identifies a patient’s condition or information which is not already a matter of public record. The normal course of providing care means that such records may be left at least temporarily, in administrative areas such as the front office examination room etc. Those records will not be available to persons other than office staff. You agree to the normal procedures utilized within the office for the handling of charts, patient records, PHI and other documents or information.
2. It is the policy of this office to remind patients of their appointments. We may do this by telephone, text message, e-mail, U.S. mail or by any means convenient for the practice and/or as requested by you. We may send you other communication informing you of changes to the office policy and new technology or services that you might find valuable or informative.
3. The practice utilizes a number of vendors in the conduct of business. These vendors may have access to PHI but must agree to abide by the confidentiality rules of HIPAA.
4. You understand and agree to inspections of the office and review of documents which may include PHI by regulatory agencies, government agencies or insurance payers in normal performance of their duties.
5. Your agree to bring any concerns or complaints regarding privacy to the attention of the office manager or the Medical Director (Doctor).
6. Your confidential information will not be used for the purposes of marketing or advertising of products, goods or services.
7. We agree to provide patients with access to their records in accordance with the state and federal laws. We may require written requests for medical record and signature upon release of said records.
8. We may change, add, delete or modify any of these provisions to better serve the needs of north the practice and the patient.
9. You have the right to request restriction in the use of your PHI and to request change in certain policies used within the office concerning you PHI. However, we are not obligated to alter internal policies to conform to your request.